The monitoring period of platform latency is complete and this issue is formally resolved.
As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.
Thanks, Shipwell Customer Support
Posted Nov 06, 2024 - 16:03 CST
Monitoring
Hello Valued Customer,
The issue surrounding latency has been resolved however our engineering team is closely monitoring the situation. The monitoring period will last through the middle of next week, Wednesday Nov 6th.
Shipwell recognizes the significant impact that platform latency can have on your supply chain operations, and we take these matters very seriously. Our commitment is to provide high-quality service and a seamless platform experience. We apologize for any inconvenience this has caused.
If you have any questions, please don't hesitate to submit a case in our portal or reach out to your dedicated customer success manager for further assistance.
Sincerely, Shipwell Customer Support.
Posted Nov 01, 2024 - 14:38 CDT
Investigating
Hello Valued Customer,
Shipwell's platform is currently experiencing latency. Resolving this is a top priority, and our engineering team is aware of the issue and actively working on a permanent fix.
As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.