Shipwell Status Status

All Systems Operational

About This Site

Welcome to the status page (beta release) for all of Shipwell and 3rd party integrations.

Shipwell TMS Services Operational

Core Operational

Shipments Operational

Customers Operational

Carriers Operational

Rating, Booking, and Tracking Service Operational

Dock Scheduling Operational

Load Optimization Operational

Digital Documents Operational

Freight Audit and Pay Operational

Public Loadboard Service Operational

EDI Interchange Service Operational

Events and Webhooks Operational

User Authentication (OKTA) Operational

Collaboration and Communication Operational

In App Messaging Service Operational

Email Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Average Response Time

Fetching

Past Incidents

May 14, 2025

No incidents reported today.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

intermittent Platform Latency

Resolved - Hello Valued Customer,

We’re pleased to inform you that the issue causing intermittent latency on the Shipwell platform has been resolved. Our team will continue to actively monitor the situation to ensure platform stability.

We apologize for any inconvenience this may have caused. If you have any further questions, please don’t hesitate to reach out to your dedicated Customer Success Manager or our Support Team.

Sincerely,
Shipwell Customer Support
May 6, 16:46 CDT

Identified - Dear Valued Customer,

We want to inform you that our team has identified the root cause of the intermittent latency affecting various parts of the Shipwell platform. Our engineering team is currently designing a solution, and once finalized, we will move forward with testing and implementation.

We sincerely apologize for the inconvenience this has caused and appreciate your continued patience as we work to resolve the issue.

Thank you for your understanding.

Sincerely,
Shipwell Customer Support
May 6, 14:47 CDT

Investigating - Dear Valued Customer,

We are currently experiencing intermittent latency across various parts of the Shipwell platform. Our engineering team is actively investigating the issue, and resolving it is our top priority.

At Shipwell, we take performance and reliability seriously, and we sincerely apologize for any inconvenience this may cause. We are committed to keeping you informed and will provide an update as soon as more information becomes available.

Thank you for your patience and understanding.

Sincerely,
Shipwell Customer Support
May 6, 13:56 CDT

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

Shipwell Analytics Disruption

Resolved - Hello Valued Customer,

The issue surrounding disruptions with our Analytics platform has been resolved.

At Shipwell, we take platform reliability seriously and are committed to delivering a seamless experience. We apologize for the inconvenience this caused and our support team will continue to monitor situation. If you have any questions please do not hesitate to reach out to your Customer Success Manager or you can open a support case to inquire further.

Sincerely,
Shipwell Customer Support
May 1, 10:16 CDT

Investigating - Hello Valued Customer,

We’re currently experiencing disruptions on the Analytics page within the Shipwell platform, including dashboards not loading. Our team is actively investigating the root cause and treating this issue with the highest priority.

At Shipwell, we take platform reliability seriously and are committed to delivering a seamless experience. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this. Updates will be provided as soon as more information is available.

Sincerely,
Shipwell Customer Support
May 1, 10:10 CDT

Apr 30, 2025

No incidents reported.