Resolved -
Hello Valued Customer,
This issue is now officially resolved. Thank you for your patience and we apologize again for the inconvenience this caused.
Sincerely,
Shipwell Customer Support
Feb 4, 20:39 CST
Monitoring -
Hello Valued Customer,
The issue causing latency across multiple Shipwell functions and workflows has been resolved. We are actively monitoring the fix to ensure continued stability.
At Shipwell, we strive to provide high-quality service and an unmatched platform experience. We apologize for any inconvenience this may have caused. If you have any questions, please don’t hesitate to submit a case in our portal or reach out to your customer success manager for further assistance.
Sincerely,
Shipwell Customer Support
Feb 4, 16:30 CST
Investigating -
Hello Valued Customer,
Shipwell is currently experiencing latency across multiple functions and workflows. Our team is actively investigating the root cause and working to resolve this issue as a top priority.
As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information. We will provide a update as soon as possible.
Sincerely,
Shipwell Customer Support
Feb 4, 15:56 CST