All Systems Operational

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Welcome to the status page (beta release) for all of Shipwell and 3rd party integrations.

Uptime over the past 90 days. View historical uptime.
Shipwell TMS Services Operational
90 days ago
100.0 % uptime
Today
Core Operational
Shipments Operational
90 days ago
100.0 % uptime
Today
Customers Operational
Carriers Operational
Rating, Booking, and Tracking Service Operational
Dock Scheduling Operational
Load Optimization Operational
Digital Documents Operational
Freight Audit and Pay Operational
Public Loadboard Service Operational
EDI Interchange Service Operational
Events and Webhooks Operational
User Authentication (OKTA) Operational
Collaboration and Communication Operational
In App Messaging Service Operational
Email Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Average Response Time
Fetching
Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026
EDI Tracking Latencies
Resolved - Hi Valued Customer,

We are pleased to confirm that the EDI latency issue impacting tracking updates has been fully resolved. Tracking information is now displaying in the platform as expected.

Our Engineering team has successfully implemented a fix and verified that all systems are operating normally. We have also taken steps to prevent similar issues from occurring in the future.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve this matter. At Shipwell, we remain committed to providing you with reliable platform performance and timely, accurate tracking updates.
If you continue to experience any issues or have questions, please don't hesitate to reach out to our support team.

Thank you for your understanding.

Sincerely,
Shipwell Customer Support
Jan 12, 08:09 CST
Identified - Hi Valued Customer,

Shipwell has identified an EDI latency issue impacting tracking updates, which may result in delayed tracking information being displayed in the platform. Our Engineering team has identified the root cause and is actively working on a fix. This issue is a top priority, and all necessary resources are engaged to resolve it as quickly as possible.

At Shipwell, we take platform reliability and performance seriously, and we understand the importance of timely and accurate tracking updates. We appreciate your patience and will continue to provide updates as more information becomes available.

Sincerely,
Shipwell Customer Support
Jan 7, 13:50 CST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Third Party LTL Rating & Dispatching Disruption
Resolved - Hi Valued Customer,

On December 18, Shipwell experienced sporadic disruptions in LTL rating and dispatching due to degraded performance from a third-party service provider.

The provider identified and mitigated the issue, and full LTL rating and dispatching functionality was restored by close of business the same day.

At Shipwell, we take platform reliability seriously and strive to provide a highly reliable and performant user experience. Thank you for your patience as we worked to resolve this issue, and we apologize for any inconvenience this may have caused.

Sincerely,
Shipwell Customer Support
Jan 7, 14:03 CST
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