The issue surrounding platform latency is now resolved. After further review, this was due to Shipwell completing its performance upgrade to the database. This enhancement will significantly boost capabilities, allowing us to handle increased volume while improving performance. Over the next few days, our team will be closely monitoring all endpoints to ensure improved speed and performance.
We are committed to continuously improving speed, fault tolerance and reducing error rates, ensuring a smoother experience for all our users.
Sincerely, Shipwell Customer Support
Posted Oct 31, 2024 - 11:58 CDT
Update
Hello Valued Customer,
The issue with converting orders to shipments has been resolved; however, we have identified platform latency. This is a known issue, and our engineering team is actively working to identify the root cause and implement a fix. We will follow up as soon as possible with a update.
As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.
Sincerely, Shipwell Customer Support
Posted Oct 30, 2024 - 16:04 CDT
Identified
Hello Valued Customer,
Customers using orders without the customer modal active may experience a page that freezes indefinitely. After further review, we’ve confirmed that shipments are created immediately despite a notification indicating the page is frozen. As a workaround, please refresh the frozen page. This issue is due to a bug, and our engineering team has identified the root cause and is actively working to resolve it as quickly as possible.
As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.