We want to inform you that the system latency have been fully resolved. We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while the issue was being addressed.
Thank you for your continued trust in Shipwell. If you experience any lingering issues or have questions, please don’t hesitate to reach out to our Support team.
Sincerely, Shipwell Customer Support
Posted May 18, 2026 - 10:42 CDT
Identified
Hello Valued Customer,
We have identified the root cause and are actively working to correct the issue.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely, Shipwell Customer Support
Posted May 18, 2026 - 10:37 CDT
Update
We are continuing to investigate this issue.
Posted May 18, 2026 - 10:35 CDT
Investigating
Hello Valued Customer,
Shipwell has identified a system latency. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely, Shipwell Customer Support
Posted May 18, 2026 - 10:08 CDT
This incident affected: Shipwell TMS Services (Shipments).