We want to inform you that the recent disruptions affecting LTL rating, dispatch, tracking, and imaging services have been fully resolved. Our third-party provider has restored normal performance, and all services are operating as expected.
We sincerely apologize for any disruption this may have caused to your operations and appreciate your patience while the issue was being addressed.
Thank you for your continued trust in Shipwell. If you experience any lingering issues or have questions, please don’t hesitate to reach out to our Support team.
Sincerely, Shipwell Customer Support
Posted Sep 03, 2025 - 13:58 CDT
Investigating
Hello Valued Customer,
Shipwell is currently experiencing disruptions in LTL rating, dispatch, tracking, and imaging services due to degraded performance from a third-party provider. The provider is actively working toward a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.