Resolved: Document processing for Swifty email uploads and Rendition invoice packets has been restored. Documents affected between Oct 13–16 will be reprocessed automatically. Rendition invoice packets are being reprocessed now and should complete within 2 hours. Swifty email uploads are expected to complete by 7:00 PM CT today. No action is needed, and there’s no need to resend emails. Some Swifty email uploads may appear as duplicates after reprocessing.
Posted Oct 16, 2026 - 13:10 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 16, 2026 - 12:58 CDT
Investigating
Hello Valued Customer,
Service disruption: Document processing for Swifty email uploads and Rendition invoice packets is currently degraded. Rendition invoice packets are not being processed, and documents received through Swifty email may be incorrectly classified as “Other.” Our team is actively investigating. Posted 1:36 pm CT; next update within 2 hours.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely, Shipwell Customer Support
Posted Oct 16, 2026 - 12:48 CDT
This incident affected: Shipwell TMS Services (Digital Documents).