All Systems Operational

About This Site

Welcome to the status page (beta release) for all of Shipwell and 3rd party integrations.

Uptime over the past 90 days. View historical uptime.
Shipwell TMS Services Operational
90 days ago
100.0 % uptime
Today
Core Operational
Shipments Operational
90 days ago
100.0 % uptime
Today
Customers Operational
Carriers Operational
Rating, Booking, and Tracking Service Operational
Dock Scheduling Operational
Load Optimization Operational
Digital Documents Operational
Freight Audit and Pay Operational
Public Loadboard Service Operational
EDI Interchange Service Operational
Events and Webhooks Operational
User Authentication (OKTA) Operational
Collaboration and Communication Operational
In App Messaging Service Operational
Email Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Average Response Time
Fetching
Jun 18, 2025

No incidents reported today.

Jun 17, 2025
Issues Logging Into Shipwell
Resolved - Hello Valued Customer,

We’re pleased to share that the recent intermittent login issues related to a third-party API monitoring service have been fully resolved. Users should no longer experience disruptions accessing the Shipwell platform.

At Shipwell, we remain committed to delivering a high-performing and reliable experience. We sincerely apologize for the inconvenience this caused and please reach out to your CSM directly if you have further questions.

Sincerely,
Shipwell Support Team
Jun 17, 16:43 CDT
Update - Hello Valued Customer,

Following further investigation, Shipwell has identified that the root cause of today’s login issues was a degradation in a third-party API monitoring service. This service is important as it is responsible for screening APIs for potential malicious activity. The third-party provider has identified the issue and is actively working toward a resolution.

At Shipwell, we remain committed to delivering a high-performing and reliable platform. We sincerely apologize for the inconvenience this has caused and appreciate your continued patience and understanding. We will provide an update as soon as possible.

Thank you,
Shipwell Customer Support
Jun 16, 19:59 CDT
Identified - Dear Valued Customer,

I’m following up regarding the login issues experienced earlier today. We identified a problem with our authentication process that was intermittently blocking users from accessing the platform via Chrome and Safari.

Our Product and Engineering teams quickly implemented a workaround, and while we’ve made meaningful progress in identifying the root cause, we are still working toward a permanent fix. Resolving this issue remains a top priority.

We sincerely apologize for the inconvenience this has caused and appreciate your continued patience. We’ll share another update as soon as possible.

Best regards,
Shipwell Customer Support Team
Jun 16, 14:54 CDT
Investigating - Dear Valued Customer,

Shipwell has identified an issue affecting users attempting to log into the platform using Chrome and Safari browsers. Resolving this is a top priority, and our engineering team is actively investigating the root cause. As a workaround, users can login using Edge.

We take platform reliability and performance seriously, and we sincerely apologize for the inconvenience this may be causing. We appreciate your patience and will follow up shortly with an update.

Thank you,
Shipwell Customer Support
Jun 16, 08:38 CDT
Jun 16, 2025
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

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