Shipwell Status Status

All Systems Operational

About This Site

Welcome to the status page (beta release) for all of Shipwell and 3rd party integrations.

Shipwell TMS Services Operational

Core Operational

Shipments Operational

Customers Operational

Carriers Operational

Rating, Booking, and Tracking Service Operational

Dock Scheduling Operational

Load Optimization Operational

Digital Documents Operational

Freight Audit and Pay Operational

Public Loadboard Service Operational

EDI Interchange Service Operational

Events and Webhooks Operational

User Authentication (OKTA) Operational

Collaboration and Communication Operational

In App Messaging Service Operational

Email Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Average Response Time

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Shipwell Platform Latency

Resolved - Hello Valued Customer,

The monitoring period of platform latency is complete and this issue is formally resolved.

As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Thanks,
Shipwell Customer Support
Nov 6, 16:03 CST

Monitoring - Hello Valued Customer,

The issue surrounding latency has been resolved however our engineering team is closely monitoring the situation. The monitoring period will last through the middle of next week, Wednesday Nov 6th.

Shipwell recognizes the significant impact that platform latency can have on your supply chain operations, and we take these matters very seriously. Our commitment is to provide high-quality service and a seamless platform experience. We apologize for any inconvenience this has caused.

If you have any questions, please don't hesitate to submit a case in our portal or reach out to your dedicated customer success manager for further assistance.

Sincerely,
Shipwell Customer Support.
Nov 1, 14:38 CDT

Investigating - Hello Valued Customer,

Shipwell's platform is currently experiencing latency. Resolving this is a top priority, and our engineering team is aware of the issue and actively working on a permanent fix.

As a organization, we strive to provide high-quality service and a unmatched platform experience. We apologize for the inconvenience this caused and if you have any questions please do not hesitate to post a case in our portal or reach out to your customer success manager for further information.

Thanks,
Shipwell Customer Support
Oct 31, 15:44 CDT